Do you have any stock?
Yes we do hold some stock of various tents, call for whats available. All other items are usually in stock and available via the website. Some of the smaller tents like the Festy are also available through the website. All larger tents are available on a made to order basis.
How do I place an order?
Simply telephone (0845 456 9290) and we will talk through all the options and ensure you are getting the right tent for your requirements. We will then calculate the final price and ask for a 33% deposit. We can hold a verbal booking for 7 days, but will cancel it after that time witout receipt of deposit. On receipt of your deposit we will send you a confirmation of order and receipt for the deposit. The balance is payable on completion. Deposits are non-refundable.
If you wish to pay by card, please telephone us and one of our staff will take the payment details. There is no charge for debit cards, but 2% for all credit card transactions. No charge for cheques or cash. Or you can pay by BACS.
How waterproof are your tents?
All our tents are made in traditional cotton with a water resistant coating which gives about 98% efficiency. Having said that you will normally get very few problems. The beauty of cotton canvas is its breathability which means it is not 100% waterproof - only plastic is 100%.
Do you have any more information on your tents?
Yes, we have complete details on each of the tents including sizing etc available on individual fact sheets. Available as PDF file, just e-mail for the factsheets or ring Wendy or Alan on 01364 649101 for a printed copy by post.
Can I visit your workshop?
Visitors are always welcome at the workshop, but we do not have a large display area, although we now have a permanently erected 18ft yurt with 10ft yurt bedroom attached. Please call (0845 456 9290) before coming, and it may be possible to put up other tents to view.
Is there anywhere else I can see your tents?
From time to time we do attend shows and events to display our tents, see below for a current list.
How long will my tent take to make?
That all depends on the tent and how busy we are. Delivery times range from between two to six weeks, but can be up to twelve weeks at peak periods, particularly for yurts due to their popularity and four week manufacturing time. If possible order in the autumn or winter to beat the rush. Please remember we are not a factory but craftsmen, dedicated to our trade, and enjoying our work. Check the top of this page for current estimated delivery times.
Can I have coloured canvas?
In short, yes, but we prefer to use white canvas for several reasons. Firstly colours rub off and can mark frames, clothes etc. although we have some non marking canvas - see below. Secondly the colours are not readily available with a fire retardant finish in 100% cotton, so we have to order them specially. Finally the white canvas makes for a brighter, lighter and cooler tent in summer. We do supply details in coloured vat dyed canvas, which the colour does not rub off of. Details include yurt caps, tipi flaps, doors etc. We can also paint designs on your tent. Occasionaly I have Olive green available in the fire retardant finish, call for details.
We now have polycotton regularly available in white, sand brown or olive green all with fire retardant, and triple dipped for rot, ideal for long term yurt use or large commercial structures. Ask for samples to check colour as photographs are not always accurate.
Please note that when we purchase canvas there are occasional faults. Most of the time this is small dye marks from previous manufacturing. As long as they arent too bad we let them through. Fabric faults are not permitted through. The reason for this is that if the faults are only cosmetic we would rather not waste fabric and keep our waste to a minimum. After 15 years and despite several increases in size we still only have a domestic sized wheelie bin emptied weekly - and often its not full.
Can I get fabric samples?
Yes. Let us know what you are interested in and we will send out samples of the fabric, felt etc.
Can I have my tent painted?
Yes. We often paint tents, particularly tipis. This can be done to a traditional design or to a design of your own.
What about delivery?
We can deliver or you can collect. All small items ordered via the website will go out by next day courier. We can either deliver by courier or personally deliver and erect your tent. If you take delivery by courier please check the goods before signing the receipt. If the goods or packaging are damaged in any way sign the receipt as damaged otherwise no claim can be made.
Obviously personal delivery is the more costly. Tipis over 16ft in diameter have to be personally delivered due to the size of the poles, or can be collected. Tipis with poles under 6 metres in length can be delivered by courier for as little as £50. Many customers prefer to collect their tent and incorporate a weekend or longer holiday, camping in Devon or on Dartmoor itself. If you choose a local campsite to us we will deliver the tent to the campsite and give a construction lesson. See below for full details.
Do you have a guarantee on your tents?
All our tents have a one-year guarantee on workmanship, and a five year guarantee on yurt frames. If you find a fault please get back to us as soon as possible to have it rectified. Unfortunately we cannot guarantee the life of your canvas, due to so many variable factors and canvas being a natural material. However all products come with a care guide to help you get the most from your tent. If you have any problems please let us know, (we strive for excellence but are only human!) and if you love your tent please let us know too!
How long will my tent last?
That all depends on the care and use of your tent. We cannot give a guarantee on the life of the canvas because it is a natural material and is affected by the local conditions and your care of the tent. With good care a frequently used canvas tent should give you 10 or more years of service. Badly cared for and your tent wont last a year. Every tent comes complete with an instruction sheet and maintenance advice to get the best from your purchase. Most tent frames can outlive you with a little care.
What if I decide my tent is not right for me?
We make every tent to order, and so spend quite a bit of time with you when you order to ensure you are getting the right tent for your requirements. Because every tent is made to order, deposits are not normally refundable, so if you are in any doubt please check with us again before ordering.
Do the tents come in sizes other than those listed?
We can make any tent to any size within certain structural limitations.
Are your tents just for camping?
No we have made tents for just about every use you can imagine. The Forestry Commission has a 20ft yurt for events, as does the Edinburgh Botanical Gardens, and the Imperial War Museum has one of our yurts too. Yurts have been used for temporary accommodation, summerhouses, music practice rooms, hideaways for adults from their teenagers, mobile theatres, Tai-Chi classrooms, office space, and as a stall for handmade shoes. Large geodesic domes are regularly bought for event use and as mobile classroom/workshop space. Baker tents for stalls, Ouled Nail for a Chai cafe... well, I'm sure you get the picture!
Do you make other designs?
We can make up a whole variety of designs, and special projects. From simple canvas bags, and garden awnings to authentic reproduction tentage for re-enactors. Not to mention canvas for canoes and lightweight canvas tents for the backwoods of the Canadian wilderness. Contact us if you have a project you would like to talk through.
Why do you use PVC?
Although PVC has a poor environmental track record, as yet we haven't found a suitable alternative. It is very strong, flexible, repairable and with care will last many years. I can asssure you we continue in our quest for an alternative. Please have your groundsheets repaired, we are reluctant to replace them until they are beyond repair.
Do you need planning permission for yurts?
Although many people state you dont need planning permission for yurts because they dont have foundations, I'm afraid this is untrue. Used in the garden for just the summer months is usually fine, and of course for general camping its not an issue, but I would always check with your local planning authority particularly if you are using it for temporary accomodation, or as part of your business.
What about Fire retardants?
All our tents and the vast majority of the liner fabrics have fire retardants to BS5438/5867 and BS7837 Marquees. This is for your safety and protection of your investment, plus many of our customers use their structures commercially. We can supply you with a relevant certificate upon request. We cannot issue a certificate after 3 years beyond the purchase date.
PLACING AN ORDER
Please remember there can be a waiting list, particularly mid summer. Check on delivery times as soon as possible to avoid disappointment.
All orders are taken on a first come first served basis, confirmed with a 33% deposit. We will send a receipt by return and confirm the estimated delivery time. We can hold a verbal booking for 7 days without a deposit. The balance is payable on completion, tents can be stored beyond this time for a small fee.
All our tents have a one-year guarantee on workmanship. If you find a fault please get back to us as soon as possible to have it rectified.
All tents come with a care guide and instruction manual to help you get the best from your tent. If you have any problems please let us know, (we strive for excellence but are only human!) and if you love your tent please let us know too!
We make every tent to order, and so spend quite a bit of time with you when you order to ensure you are getting the right tent for your requirements. If you are in any doubt please check with us again before ordering, Deposits are non refundable.
DELIVERY
Available as a next day service, price calculated by weight. Average charge is around £1 per kilo. Most items can be sent this way except for tipi poles.
Personal delivery is calculated from £1.00 per mile + vat (including return journey) based on the AA route planner website. Day rate of £400 + vat may apply for certain journeys and jobs, plus expenses. Construction is £75 + vat for a 16ft yurt, tipi or geodome for example. Other sizes and tents priced accordingly.
One of the best ways to get your tent is to collect. There is a beautiful campsite near us on the edge of Dartmoor with wonderful facilities for all the family. Book onto the campsite and we will help construct your tent and leave you to a relaxing Devon holiday. The campsite is available from mid March to Mid September. Other sites may be available out of season.
Terms of Trading
1 Business customers and consumers
1.1 Some of these terms apply to consumers only; some apply to business customers only.
Those terms are marked as such.
1.2 All other terms apply to all customers.
1.3 You are classified as a business customer if you indicate to us that the goods supplied by us will be used in the course of your business or if you use the goods in the course of your business.
1.4 lf you are not a business customer, you are a consumer. Your have certain statutory rights as a consumer which are not affected by these terms. Contact your local trading standards office for more information. Words in italic type are legal words which clarify, rather than alter, the meaning of the relevant clause.
2 Price
2.1 The price quoted includes VAT (unless otherwise stated). VAT will be charged at the rate applying at the time of delivery.
2.2 Our quotations lapse after 30 days (unless otherwise stated).
2.3 The price quoted does not include delivery on the UK mainland (unless otherwise stated). We will deliver to worldwide destinations at a confirmed price.
2.4 Business customers: unless otherwise stated, the price quoted to business customers is an illustrative estimate only and the price charged will be our price indicated on the Invoice.
2.5 Business customers: rates of tax and duties on the goods will be those applying at the time of delivery.
2.6 Business customers: at any time before delivery we may adjust the price to reflect any increase in our costs of supplying the goods.
3 Placing orders
3.1 All orders are taken on payment of a one third non-refundable deposit of estimated final price, on a first come first served basis. We can hold an order for a maximum of 7 days prior to placement of deposit.
3.2 If no deposit is received within the 7 day period, any order placed beyond that time may be subject to re-scheduling.
3.3 Business customers: Orders can be taken either with one third deposit as 3.1 or with a signed written order.
3.4 Orders exceeding £7,500.00 in value (before tax) will require staged payments to be agreed.
3.5 Balance is due on completion.
3.6 If an order is placed and is delayed beyond 180 days due to circumstances beyond our control we reserve the right to adjust the final price to reflect price rises during that period.
3.7 Please ensure you have all the details correct at the time you place an order, any last minute changes may delay delivery or incur a rush charge.
4 Delivery
4.1 All delivery times quoted are estimates only.
5. Delivery and safety
We may decline to deliver if:
5.1.1 we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or
5.1.2 the premises (or the access to them) are unsuitable for our vehicle.
6. Delivery and risk
6.1 The goods are at your risk from the time of delivery.
6.2 Delivery takes place either:
6.2.1 at our premises (if you are collecting them or arranging carriages; or
6.2.2 at your premises (if we are arranging carriage).
6.3 You must inspect the goods on delivery. If any goods are damaged (or not delivered), you must sign for them as damaged and write to tell us within seven working days of delivery (or the expected delivery time).
You must give us (and any carrier) a fair chance to inspect the damaged goods.
7. Payment terms
7.1 You are to pay us cash or cleared funds before the goods are despatched unless you have an approved credit account. Funds must be paid into our bank account.
7.2 Business customers: if you have an approved UK business credit account, payment is due within 30 days of our invoice date unless otherwise agreed.
7.3 If you fail to pay us in full on the due date: 7.3.1 We may suspend or cancel future deliveries
7.3.2 We may cancel any discount offered to you; 7.3.3 You must pay us interest at the rate set under s.6 of the Late Payment of Commercial Debts (Interest) Act 1998 A; calculated (on a daily basis from the date of our invoice until payment,
B; compounded on the first day of each month and
C; before and after any judgment (unless a court orders otherwise);
7.3.4 We may claim fixed sum compensation from you under s.5A of that Act to cover our credit control overhead costs; and
7.3.5 We may recover (under clause 6.9) the cost of taking legal action to make you pay.
7.4 If you have an approved business credit account we may withdraw it or reduce your credit limit or bring forward your due date for payment.
7.5 We may take any of those actions in 6.4 at any time without notice.
7.6 Business Customers: you do not have the right to set off any money you may claim from us against anything you may owe us.
7.7 Consumers: you may only set off money you claim from us against money you owe us with our written agreement and on such terms as we may state.
7.8 While you owe money to us, we have a right to keep any property we may hold of yours until you have paid us in full (a Lien).
7.9 You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly and including finance costs and legal costs on a full indemnity basis) following any breach by you on any of your obligations under these terms.
7.10 Consumers: clause 7.9 means that you are liable to us for losses we incur because you do
not comply with these terms. We may claim those losses from you at any time and if we have to take legal action we will ask the court to make you pay our legal costs.
8 Title
8.1 Consumers: your statutory rights are unaffected.
8.2 Business customers: until you pay all debts you may owe us:
8.2.1 All goods supplied by us remain our property,
8.2.2 You must store them so that they are clearly identifiable as our property,
8.2.3 You must insure them (against the risks for which a prudent owner would insure them) and hold the policy on trust for us;
8.3 Business customers: you must inform us (in writing) immediately if you become insolvent
8.4 Business customers: if your right to use and sell the goods ends you must allow us to remove the goods.
8.5 Business customers: we have your permission to enter any premises where the goods may be stored:
8,5.1 at any time, to inspect them, and
8.5.2 after your right to use and sell them has ended, to remove them using reasonable force if necessary.
8.6 Despite our retention of title to the goods, we have the right to take legal proceedings to recover the price of goods supplied should you not pay us by the due date.
8.7 You are not our agent. You have no authority to make any contract on our behalf or in our name.
9 Warranties
9.1 We warrant that the goods:
9.1 .1 comply with their description on our acknowledgement of order form, and
9.1 .2 are free from material defect at the time of delivery (as long as you comply with clause 8.4).
9.2 Business customers: we give no other warranty (and exclude any warranty, term or condition that would otherwise be implied) as to the quality of the goods or their fitness for any purpose.
9.3 Consumers: the warranty in clause 8.1 is in addition to your statutory rights.
9.4 lf you believe that we have delivered goods which are defective material or workmanship, you must:
9.4.1 inform us (in writing), with full details, as soon as possible, and
9.4.2 allow us to investigate (we may need access to your premises and product samples).
9.5 If the goods are found to be defective in material or workmanship (following our investigations), and you have complied with those conditions (in clause 9.4) in full, we will (at our option) repair the goods or replace the goods or refund the price.
9.6 We are not liable for any other loss or damage (including indirect or consequential loss, financial loss, loss of profits or loss of use) arising from the contract or the supply of goods or their use, even if we are negligent.
9.7 Our total liability to you (from one single cause) for damage to property caused by our negligence is limited to £5,000,000.
9.8 For all other liabilities not referred to elsewhere in these terms our liability is limited in damages to the price of the goods.
9.9 No guarantee can be given for fit when frames are not supplied to us for fitting.
9.10 Fabric dyes can rub off and can fade.
9.11 Nothing in these terms restricts or limits our liability for death or personal injury resulting from negligence.
10 Specification
10. 1 If we prepare the goods in accordance with your specifications or instructions;
10.1.1 you must ensure that the specifications or instructions are accurate, and
10.1 .2 you must ensure that goods prepared in accordance with those specifications or instructions will be fit for the purpose for which you intend to use them.
10.2 We reserve the right to make any changes in the specifications of our goods which are necessary to ensure they conform with any applicable safety or other statutory requirements.
10.3 Business customers: we also reserve the right to make without notice any minor modifications in our specifications designs or materials as we think necessary or desirable.
11 Return of goods
11.1 We will accept the return of goods from you only:
11.1 .1 by prior arrangement (confirmed in writings;)
11.1 .2 on payment of an agreed handling charge (unless the goods were defective when delivered) and
11. 1 .3 where the goods are as fit for sale on their return as they were on delivery.
12 Export terms
12.1 Where the goods are supplied by us to you by way of export from the United Kingdom Clause 11 of these terms applies (except to the extent that it is inconsistent with any written agreement between us).
12.2 The 'Incoterms' of the International Chamber of Commerce which are in force at the time when the central is made apply to exports, but these terms prevail to the extent that there is any inconsistency.
12 .3 Unless otherwise agreed, the goods are supplied ex works our place of manufacture.
12.4 Where the goods are to be sent by us to you by a route including sea transport we are under no obligation to give a notice under section 32(3) of the Sale of Goods Act 1979.
12.5 You are responsible for arranging testing and inspection of the goods at our premises before shipment (unless otherwise agreed). We are not liable for any defect in the goods which would be apparent on inspection unless a claim is made before shipment. We are not liable for any damage during transit.
12.6 We are not liable for death or personal injury arising from the use of the goods delivered in the territory of another state (within the meaning of s.26 (3) (b) Unfair Contract Terms Act 1 977).
13 Cancellation
13.1 Any item that is made to order may not be cancelled.
13.2 If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) we may then hold (or to which we are committed) for the order.
13.3 We may suspend or cancel the order by written notice if:
13.3.1 you fail to pay us any money when due (under the order or otherwise);
13.3.2 you become insolvent' 13.2.3 you fail to honour your obligations under these terms.
13.4 You may not cancel the order unless we agree in writing (and clause 13.2 then applies).
14 Waiver and variations
14.1 Any waiver or variation of these terms is not binding unless:
14.1 .1 made (or recorded) in writing,
14.1.2 signed on behalf of each party, and
14.1 .3 expressly stating an intention to vary these terms.
14.2 All orders that you place with us will be on these terms (or any that we may issue to replace have to the extent that they are inconsistent with our terms.
15 Force majeure- business customers only
15.1 If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control we may cancel or suspend any of our obligations to you, without liability.
15.2 Examples of those circumstances include act of God accident, explosion fire, flood, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies.
16 General
16.1 English law is applicable to any contract made under these terms. The English courts have non-exclusive jurisdiction.
16.2 If you are more than one person, each of you is liable for all of your obligations under these terms (joint and several liability).
16.3 If any of these terms are unenforceable as drafted:
16.3. 1 it will not affect the enforceability of any other of these terms; and
16.3.2 if it would be enforceable if amended, it will be treated as so amended.
16.4 We may treat you as insolvent if :
16.4.1 you are unable to pay your debts as they fall due, or
16.4.2 you (or any item of your property) becomes the subject of:
A. any formal insolvency procedure (examples of which include receivership, liquidation, administration voluntary arrangements (including a moratorium) or bankrupting;
B. any application or proposal for any formal insolvency procedure, or
C. any application, procedure or proposal overseas with similar effect or purpose.
16.5 Business customers: all brochures catalogues and other promotional materials are to be treated as illustrative only. Their contents form no part of any contract between us and you should not rely on them in entering into any contract with us.
16.6 Business customers: any notice by either of us which is to be served under these terms may be served by leaving it at or by delivering it to (by first class post or by fax) the other's registered office or principal place of business. All such notices must be signed.
16.7 The only statements upon which you may rely in making the contract with us are those made in writing by someone who is (or whom you reasonably believe to be) our authorised representative and either:
16.7.1 contained in our estimate (or any covering letter) and not withdrawn before the ' contract is made, or
16.7.2 which expressly state that you may rely on them when entering into the contract.
16.8 Nothing in these terms affects or limits our liability for fraudulent misrepresentation.
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