Do you have any stock?

Yes we do hold some stock of various tents, call for whats available. All other items are usually in stock and available via the website. Some of the smaller tents like the Festy are also available through the website. All larger tents are available on a made to order basis.

 

 

How do I place an order?
Simply telephone (0845 456 9290) and we will talk through all the options and ensure you are getting the right tent for your requirements. We will then calculate the final price and ask for a 33% deposit. We can  hold a verbal booking for 7 days, but will cancel it after that time witout receipt of deposit. On receipt of your deposit we will send you a confirmation of order and receipt for the deposit. The balance is payable on completion. Deposits are non-refundable.

If you wish to pay by card, please telephone us and one of our staff will take the payment details. There is a charge for debit cards of 50p per transaction under £25.00, and 2% for all credit card transactions. No charge for cheques or cash. Or you can pay by BACS.

How waterproof are your tents?
All our tents are made in traditional cotton with a water resistant coating which gives about 98% efficiency. Having said that you will normally get very few problems. The beauty of cotton canvas is its breathability which means it is not 100% waterproof - only plastic is 100%.

Do you have any more information on your tents?
Yes, we have complete details on each of the tents including sizing etc available on individual fact sheets. Available as PDF file, just e-mail for the factsheets or ring Wendy or Alan on 01364 649101    for a printed copy by post.

 

Can I visit your workshop?
Visitors are always welcome at the workshop, but we do not have a display area. Please call (0845 456 9290) before coming, and it may be possible to put up a tent to view.

 

Is there anywhere else I can see your tents?
From time to time we do attend shows and events to display our tents, see below for a current list.

 

How long will my tent take to make?
That all depends on the tent and how busy we are. Delivery times range from between two to six weeks, but can be up to twelve weeks at peak periods, particularly for yurts due to their popularity and four week manufacturing time. If possible order in the autumn or winter to beat the rush. Please remember we are not a factory but craftsmen, dedicated to our trade, and enjoying our work. Check the top of this page for current estimated delivery times.

 

Can I have coloured canvas?
In short, yes, but we prefer to use white canvas for several reasons. Firstly colours rub off and can mark frames, clothes etc. Secondly the colours are not readily available with a fire retardant finish, so we have to order them specially. Finally the white canvas makes for a brighter, lighter and cooler tent in summer. We do supply details in coloured vat dyed canvas, which the colour does not rub off of. Details include yurt caps, tipi flaps, doors etc. We can also paint designs on your tent. Occasionaly I have Olive green available in the fire retardant finish, call for details. .

 

Can I get fabric samples?
Yes. Let us know what you are interested in and we will send out samples of the fabric, felt etc.

 

Can I have my tent painted?
Yes. We often paint tents, particularly tipis. This can be done to a traditional design or to a design of your own.

 

What about delivery?

We can deliver or you can collect. All small items ordered via the website will go out by standard parcel, larger items via next day courier. We can either deliver by courier or personally deliver and erect your tent. If you take delivery by courier please check the goods before signing the receipt. If the goods or packaging are damaged in any way sign the receipt as damaged otherwise no claim can be made.

 

Obviously personal delivery is the more costly. Tipis have to be personally delivered due to the size of the poles, or can be collected. Many customers prefer to collect their tent and incorporate a weekend or longer holiday, camping in Devon or on Dartmoor itself. If you choose a local campsite to us we will deliver the tent to the campsite and give a construction lesson. See below for full details.

 

Do you have a guarantee on your tents?
All our tents have a one-year guarantee on workmanship. If you find a fault please get back to us as soon as possible to have it rectified. Unfortunately we cannot guarantee the life of your canvas, due to so many variable factors and canvas being a natural material. However all products come with a care guide to help you get the most from your tent. If you have any problems please let us know, (we strive for excellence but are only human!) and if you love your tent please let us know too!

 

How long will my tent last?
That all depends on the care and use of your tent. We cannot give a guarantee on the life of the canvas because it is a natural material and is affected by the local conditions and your care of the tent. With good care a frequently used canvas tent should give you 10 or more years of service. Badly cared for and your tent wont last a year. Every tent comes complete with an instruction sheet and maintenance advice to get the best from your purchase. Most tent frames can outlive you with a little care.

 

What if I decide my tent is not right for me?
We make every tent to order, and so spend quite a bit of time with you when you order to ensure you are getting the right tent for your requirements. Because every tent is made to order, deposits are not normally refundable, so if you are in any doubt please check with us again before ordering.

 

Do the tents come in sizes other than those listed?
We can make any tent to any size within certain structural limitations.

Are your tents just for camping?
No we have made tents for just about every use you can imagine. The Forestry Commission has a 20ft yurt for events, as does the Edinburgh Botanical Gardens, and the Imperial War Museum has one of our yurts too. Yurts have been used for temporary accommodation, summerhouses, music practice rooms, hideaways for adults from their teenagers, mobile theatres, Tai-Chi classrooms, office space, and as a stall for handmade shoes. Large geodesic domes are regularly bought for event use and as mobile classroom/workshop space. Baker tents for stalls, Ouled Nail for a Chai cafe... well, I'm sure you get the picture!

 

Do you make other designs?
We can make up a whole variety of designs, and special projects. From simple canvas bags, and garden awnings to authentic reproduction tentage for re-enactors. Not to mention canvas for canoes and lightweight canvas tents for the backwoods of the Canadian wilderness. Contact us if you have a project you would like to talk through.

 

Why do you use PVC?

Although PVC has a poor environmental track record, as yet we haven't found a suitable alternative. It is very strong, flexible, repairable and with care will last many years. I can asssure you we continue in our quest for an alternative. Please have your groundsheets repaired, we are reluctant to replace them until they are beyond repair.

 

Do you need planning permission for yurts?

Although many people state you dont need planning permission for yurts because they dont have foundations, I'm afraid this is untrue. Used in the garden for just the summer months is usually fine, and of course for general camping its not an issue, but I would always check with your local planning authority particularly if you are using it for temporary accomodation.

PLACING AN ORDER

Please remember there can be a waiting list, particularly mid summer. Check on delivery times as soon as possible to avoid disappointment.

All orders are taken on a first come first served basis, confirmed with a 33% deposit. We will send a receipt by return and confirm the estimated delivery time. We can hold a verbal booking for 7 days without a deposit. The balance is payable on completion, tents can be stored beyond this time for a small fee.

All our tents have a one-year guarantee on workmanship. If you find a fault please get back to us as soon as possible to have it rectified.

All tents come with a care guide and instruction manual to help you get the best from your tent. If you have any problems please let us know, (we strive for excellence but are only human!) and if you love your tent please let us know too!

We make every tent to order, and so spend quite a bit of time with you when you order to ensure you are getting the right tent for your requirements. If you are in any doubt please check with us again before ordering, Deposits are non refundable.

DELIVERY

Available as a next day service, price calculated by weight. Average charge is around £1 per kilo. Most items can be sent this way except for tipi poles.

Personal delivery is calculated from £1.00 per mile + vat (including return journey) based on the AA route planner website. Day rate of £400 + vat may apply for certain journeys and jobs, plus expenses. Construction is £75 + vat for a 16ft yurt, tipi or geodome for example. Other sizes and tents priced accordingly.                               

One of the best ways to get your tent is to collect. There is a beautiful campsite near us on the edge of Dartmoor with wonderful facilities for all the family. Book onto the campsite and we will help construct your tent and leave you to a relaxing Devon holiday. The campsite is available from mid March to Mid September. Other sites may be available out of season.

TERMS OF TRADING

Albion Canvas products are designed, developed and manufactured for use in the applications described in our literature. Their use in any other application whatsoever, whether or not the end-use is made known to us is entirely at the risk of the buyer, and no warranty as to the fitness for the purpose in respect of any other application is given or implied. We can be responsible only for manufacturing defects in goods supplied by us, and our liability shall be limited to the cost of such goods.

While most of our canvas fabrics are treated with a mildew inhibitor, local environmental conditions combined with how the tent is used and stored may reduce the effectiveness of this treatment. Albion Canvas cannot be held responsible for mildew growth.

As has long been known in the trade, fabric dyes can rub off, and can fade.

The Albion Canvas product range is subject to continuous development and we reserve the right to change product specifications. A change in product specification does not imply lack of suitability of former production.

We retain legal title to all goods supplied by us until payment has been received in full.

All prices are quoted £ Sterling including VAT @ 17.5% and are subject to alteration without prior notice. Orders can only be taken with a 33% deposit, but can be held for 7 days prior to deposit. Balance to be paid on completion. Storage beyond 7 days of completion may incur a small charge. Balance is due on completion. Orders larger than £10,000.00 in value will require an intermediate 33% payment.

All orders placed are valid for 180 days, unless by prior arrangement.

We cannot guarantee fit of covers made for your own frames without the frames being with us.

All transactions are subject to the law of England